Unfortunately, we don’t sell spare parts for our products.
It’s very safe to order online. As soon as you start the checkout, you’ll enter a secure internet environment.
Your transactional information will be encrypted via an SSL connection. This means that information such as your name, address, and other sensitive information like your credit card details can’t be read by someone else.
Add products to your shopping cart via the red ‘Add to cart’ button. If you place the order while logged in to your Homhum Account, you can order ever faster.
Steps to order at Homhum:
1. Add products to your shopping cart via the red ‘Add to cart’ button.
2. Go to the shopping bag in the top right corner to finish your order.
3. Click on the ‘checkout’ button.
4. Add your personal details and choose your delivery method.
5. Choose your payment method.
6 .Check your order.
7. Pay your order.
Once you’ve finished your order, you’ll receive a confirmation email and the parcel will be shipped to you as soon as possible!
No, you’ll receive an invoice by email after you placed an order. From the moment you’ve placed your order, you can find the invoice in your account.
Yes, it’s possible to change your delivery address in your account. Changing your delivery address of a Homhum purchase is only possible before the shipment of your order.
We want to deliver your order as soon as possible. That’s why you can only cancel your order up until it has been processed for shipment. If you'd like to cancel your order before shipment, please reach out to our service team firstname.lastname@example.org.
Once your payment has been completed, please reach out to service team email@example.com for any assistance. If the order hasn’t been shipped yet, you can cancel it in your account.
Go to ‘My orders’ and cancel the order. If this option is not visible, that means your order is already processed for shipment and it’s not possible to cancel it anymore.
Our apologies, something went wrong. It’s possible that our emails are sent to your spam folder by certain filters.
We like to help you as fast as we can and try our best to reply within 24 hours.
If you haven’t received a reply yet, please check your spam folder. Add firstname.lastname@example.org to your address book to prevent this from happening.
You also receive a notification containing a copy of messages between you and sellers on your personal email address. You can’t reply to these notifications. If you haven't received an answer within a reasonable time, we advise you to send a new message to the seller.
It is unfortunately not possible to have your parcel delivered at a parcel shop/pickup point.
Everything your order from our web shop is delivered for free.